Frequently Asked Questions
Everything you need to know about your audio gear and orders.
How do you ensure turntables are shipped safely?
We use specialized heavy-duty cardboard boxes and custom foam inserts designed specifically for high-end audio equipment. Every turntable is double-boxed to ensure it arrives at your door in perfect calibration.
What is your return policy on opened electronics?
We offer a 30-day return window for most items. However, please note that phono cartridges and styli cannot be returned once the seal is broken due to their delicate nature and hygiene standards.
Do you offer international shipping for speakers and heavy gear?
Yes, we ship worldwide via DHL and FedEx. Shipping rates and import duties are calculated at checkout based on the weight of the equipment and your specific location.
Are your products covered by a manufacturer warranty?
Absolutely. As an authorized dealer for every brand we carry, all electronics come with a full manufacturer's warranty. We can also assist you in contacting the manufacturer should you encounter any defects.
Can I get help setting up my new record player?
Yes! Our team of experts provides lifetime technical support. You can access our online setup guides or contact our support team for a step-by-step walkthrough on balancing your tonearm and aligning your cartridge.
Which payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer financing options through Affirm for larger equipment purchases.